Refund policy
RETURNS and EXCHANGES
Our customer satisfaction is of great importance to us. We gladly accept returns or exchanges within 14 days of receipt, including sale items.
Please note that we do not accept open purchase on final sale items. Exchanges or returns are not available for these products.
Items must be unused, unwashed, and in perfect condition with all original tags attached. Returns or exchanges should be sent back with all original packaging materials such as wrapping, thank-you note, or dust bag.
Return shipping is paid by the customer. Return cost will be deducted on the refund. However exchange shipping is for free.
If you would like to return or exchange an item, please contact customercare@nellyjohansson.com for authorization and instructions.
Please send returns and exchanges to:
NELLY JOHANSSON DESIGN AB
Fiskebäcks hamn 33c
42658 Västra Frölunda
Sweden
REFUNDS
Refunds are processed within 14 days of receiving and approving the return.
Refunds include the item price and the original standard shipping cost (excluding any express surcharge), minus any return shipping cost if our label was used.
SHIPPING
All full-price items are shipped with DHL Express or UPS. Sale items and Nordic European orders may be shipped with PostNord.
Orders are handled within 24 hours.
Outside of EU there may be duties or import fees, which are the responsibility of the customer.
US, UK & Australia - Delivery Duty Paid
Refused orders when reached country, will be deducted original shipping cost, return fee and eventual handling cost.
A tracking number will always be provided to your email address.
CANCELLATIONS
Orders are typically fulfilled within 24 hours of being placed. Cancellation requests must therefore be submitted immediately after ordering by contacting customercare@nellyjohansson.com. We cannot guarantee cancellation once fulfillment has begun.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving the last item in your order, without giving any reason. To exercise this right, notify us by email at customercare@nellyjohansson.com before the withdrawal period expires. We will confirm receipt of your request promptly.
Upon withdrawal, we will refund the item price and original standard shipping cost within 14 days of receiving your return. A return shipping fee of €30 and a restocking fee of 2% will be deducted from your refund.
Please note that the right of withdrawal does not apply to final sale items, provided that you were clearly informed of the final sale status before completing your purchase.
