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Privacy policy

PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, address, email address, and payment details. This helps us fulfill orders, process payments, and provide customer service.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, browser type, and operating system to improve your browsing experience and optimize the site.

With your consent, we may send you emails about our store, new products, promotions, and other updates.

CONSENT

How do we get your consent?

By providing personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting and using your data for these specific purposes only.

For any secondary reasons, such as marketing, we will explicitly ask for your consent or give you an opportunity to opt-out.

How do I withdraw my consent?

If, after opting in, you change your mind, you can withdraw your consent at any time by contacting us at customercare@nellyjohansson.com or by mailing us at:

NELLY JOHANSSON
FISKEBÄCKS HAMN 33C
42658 VÄSTRA FRÖLUNDA
SWEDEN

DISCLOSURE

We may disclose your personal information if required by law, or if you violate our Terms of Service.

PAYMENT

If you use a direct payment gateway to complete your purchase, we store your credit card data encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction. After completion, your data is deleted.

All direct payment gateways comply with PCI-DSS standards to ensure the secure handling of credit card information.

THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. This may include payment processing, shipping, and email marketing.

Some third-party service providers, such as payment gateways, have their own privacy policies regarding the information we provide to them. We recommend reviewing their privacy policies to understand how they handle your personal information.

Certain providers may be located in or have facilities in different jurisdictions. If you proceed with a transaction that involves these third-party providers, your information may be subject to the laws of their jurisdictions (e.g., the USA Patriot Act for U.S.-based processors).

META PIXEL AND TRACKING TECHNOLOGIES

We use Meta Pixel (Facebook Pixel) to track user behavior on our website to improve advertising, retargeting, and overall marketing efforts. This tool allows us to collect information about your interactions with our site, including pages visited and purchases made.

Meta Pixel enables us to deliver personalized ads to users across Facebook, Instagram, and other platforms in the Meta network. By visiting our site, you consent to the collection of your data for these purposes.

Opting out of tracking:
You can manage your preferences and opt out of personalized ads via the Facebook Ad Preferences page or through your browser settings. You can also opt out by visiting the Digital Advertising Alliance's opt-out tool.

COOKIES

We use cookies to improve your experience on our site. Cookies are small files that store information such as your login credentials and browsing preferences.

Here is a list of cookies we use:

  • Session Cookies: To maintain your session and improve your browsing experience.
  • Persistent Cookies: To remember your preferences and settings for future visits.
  • Analytics Cookies: To understand how visitors interact with our site and improve its functionality.

You may disable cookies by adjusting your browser settings, but this may affect your ability to use some features of our website.

DATA RETENTION

We retain your personal information only for as long as necessary to provide you with our services and fulfill the purposes outlined in this Privacy Policy. For example:

  • Order Information: Retained for tax and legal obligations.
  • Account Information: Retained until you delete your account.
  • Marketing Preferences: Retained until you withdraw consent.

DATA SECURITY

We take reasonable precautions and follow industry best practices to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Payment information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

YOUR RIGHTS

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Union, you have the following rights regarding your personal data:

  • The right to access your personal information.
  • The right to correct or update your information.
  • The right to request deletion of your data (the right to be forgotten).
  • The right to restrict or object to data processing.
  • The right to data portability.
  • The right to lodge a complaint with a supervisory authority.

If you are a resident of California, the California Consumer Privacy Act (CCPA) gives you the right to:

  • Request that we disclose what personal information we collect.
  • Request deletion of your personal information.
  • Opt-out of the sale of personal information (if applicable).

AGE OF CONSENT

By using this site, you represent that you are at least 13 years old. For purchases, orders, and registrations, you must be 18 or older.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries outside of your own, including the United States. We ensure these transfers are subject to appropriate safeguards, such as the use of standard contractual clauses.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting. If significant changes are made, we will notify you here.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, or have questions, you may contact us at:

NELLY JOHANSSON
FISKEBÄCKS HAMN 33C
42658 VÄSTRA FRÖLUNDA
SWEDEN
Email: customercare@nellyjohansson.com